For any questions, concerns, or issues you may have, please don't hesitate to reach out to us using one of the following methods.
Live Chat Support
We offer live chat support 24/7 through our website. Simply click on the 'Chat Now' button and a dedicated customer service representative will be happy to assist you with any queries you may have.
Email Support
If you prefer email, please feel free to contact us. Our team is available Monday to Sunday from 9:00 AM EST to 11:30 PM EST. Please note that we strive to respond to all emails within a reasonable timeframe, typically within 24-48 hours.
Help-Centre Access
Before contacting us directly, please take a look at our comprehensive Help Centre, which is available on our website. Our Help Centre covers a wide range of topics and FAQs related to gaming, deposits, withdrawals, account management, responsible gambling, and more.
Verification or Account-Help Support
If you have any questions regarding account verification, password reset, or other account-related issues, please don't hesitate to contact us via email. Our support team will be happy to assist you with resolving your issue promptly.
Responsible Gambling Assistance
At Captain Cooks Casino, we take responsible gaming seriously. If you or someone you know is experiencing problems related to gambling addiction, please reach out to us for confidential assistance and guidance on our available resources such as GameSense and ConnexOntario.
Technical Support
For technical issues with accessing the website, placing bets, or other software-related queries, please contact us through live chat support. Our dedicated team of IT specialists is always happy to help troubleshoot any technical problems you may encounter.
Complaint or Dispute Guidance
If for any reason you are unhappy with our services and wish to file a complaint or dispute resolution request, please refer to our Terms & Conditions section on responsible gaming practices in the event that there's an issue. If still unable to resolve it contact via email.
Communication Response Expectations
Please allow up to 24-48 hours for a response from us during working hours (Monday-Sunday, 9:00 AM EST - 11:30 PM EST). We will always do our best to provide timely and professional assistance in resolving any issue you may have. If we require further information or clarification, please expect reasonable delays.
Account Security Assistance
We understand the importance of account security at Captain Cooks Casino. Please reach out via live chat support if you suspect unauthorized access to your account. Our dedicated team is here to assist and work with our IT experts for swift resolution of any potential threats.
Our website offers mobile-optimized browser play on both iOS and Android devices, allowing seamless navigation through the platform. If you have encountered issues related to compatibility or performance on your device, please contact us via live chat support for assistance.
Multilingual Support
While our primary language is English, we understand that not everyone may be native speakers of this language. As mentioned in our Help Centre, some general questions can be addressed using the resources available there and for others you are welcome to use any of the previously suggested communication methods above with respect to which one meets your needs best.
Preferred Contact Methods
We appreciate your feedback on how we can improve our support services. If you prefer a particular method or channel, please don't hesitate to let us know.
Our dedicated team is available 24/7 through live chat support for immediate assistance.
We also operate on Monday-Sunday from 9:00 AM EST - 11:30 PM EST if you would prefer to email us.
