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Captain Cooks Casino – Terms and Conditions (Canada)

Welcome to Captain Cooks Casino, your trusted and fully licensed online gaming destination in Canada. The following Terms and Conditions (“Terms”) govern your use of our products, software, and services. These Terms are legally binding and apply to all registered players (“You”, “Your”, “Player”) who access the platform through https://captaincooks.ca or via our downloadable casino software.

By creating an account or using our Services, you agree that you have read, understood, and accepted these Terms and Conditions in full. If you do not agree with any part of these Terms, you must not access or use the Services provided by Captain Cooks Casino.

1. General

Captain Cooks Casino is operated by Apollo Entertainment Limited, a company registered in Malta and regulated by the Alcohol and Gaming Commission of Ontario (AGCO) under an operating agreement with iGaming Ontario. Our platform is open to Ontario-based players aged 19 or older. We are committed to providing a secure, fair, and responsible gambling environment.

2. Account Registration & Verification

To use the Services, players must:

  • Be 19 years or older and physically located in Ontario, Canada.

  • Provide accurate, up-to-date personal and contact information.

  • Agree to identity verification checks as part of compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.

Captain Cooks Casino reserves the right to request documents including government-issued ID, proof of residence, and proof of ownership of financial accounts. Delays in verification may result in the temporary suspension of your account or the voiding of transactions.

Your account credentials, including any biometric access method, are your sole responsibility. Never share your login details with others.

3. Player Conduct and Jurisdiction

You agree not to:

  • Use our Services while outside of Ontario using VPNs or IP-masking tools.

  • Use the casino account on behalf of third parties or as part of a multiple account strategy.

  • Participate if you are affiliated with Apollo Entertainment Ltd., the AGCO, iGaming Ontario, or any related body as defined in Ontario Regulation 78/12.

Any breach may result in account suspension, forfeiture of winnings, and possible legal action.

4. Game Fairness and RNG Certification

Captain Cooks Casino guarantees 100% fair gameplay through the use of independently certified Random Number Generator (RNG) technology. Our platform is regularly audited by eCOGRA, ensuring that:

  • Game results are truly random.

  • RTP (Return to Player) percentages align with industry norms.

  • No games or results are manipulated.

You may view our latest fairness reports by clicking the eCOGRA logo at the bottom of our homepage.

5. Financial Transactions and Responsible Banking

Deposit & Withdrawal Terms

  • The minimum deposit is $5 CAD.

  • The minimum withdrawal is $50 CAD.

  • Withdrawals must typically be processed back to the original payment method.

  • Withdrawals may be delayed due to verification checks, weekends, or public holidays.

We support popular Canadian payment options including Interac, Visa, Mastercard, ecoPayz, and more.

Anti-Money Laundering

Deposits made using funds from suspicious or illicit sources will be forfeited and reported to relevant authorities. Captain Cooks Casino performs regular security audits and reserves the right to request source-of-funds documentation at any time.

6. Bonuses and Promotions

Players who opt into promotions, including the 100 Chances to Win welcome offer, agree to the following:

  • Wagering Requirements: First and second deposit bonuses are subject to a 200x wagering requirement; third to fifth deposit bonuses carry a 30x requirement.

  • Bonus Balance Rules: Bonus funds cannot be withdrawn directly. Winnings may only be cashed out once wagering is completed.

  • Game Contribution Rates: Slots contribute 100%, table games like blackjack and roulette may contribute as little as 2–10%.

Misuse of promotional offers, including minimal-risk wagering strategies or using multiple accounts, will result in the forfeiture of bonuses and potentially permanent account closure.

7. Account Dormancy

Accounts with no deposit, wager, or withdrawal activity for 60 consecutive days are marked dormant. In such cases:

  • Bonus funds are forfeited.

  • Cash balances may be reclaimed upon request, subject to successful identity verification.

Captain Cooks Casino will attempt to notify players via their registered email in cases of dormant accounts holding material balances.

8. Game Malfunctions & Disputes

In the event of a software or hardware malfunction:

  • All affected wagers and payouts will be declared void.

  • Players found to have exploited bugs, software glitches, or used illegal tools (such as bots or virtual machines) will be banned and balances confiscated.

Captain Cooks Casino is not liable for loss of data, system interruptions, or service delays caused by internet issues, third-party providers, or user-side hardware malfunctions.

9. Customer Support & Complaints

Captain Cooks Casino offers 24/7 player support through our dedicated Support Centre.

Dispute Process:

  1. Contact our live support or help desk via email.

  2. If unresolved, escalate the issue by emailing [email protected].

  3. Should the issue remain unresolved, players may escalate to iGaming Ontario as a final resort.

10. Responsible Gambling

We promote a safe and healthy gaming environment through:

  • Deposit, Loss, and Login Time Limits

  • Take-a-Break Options (24 hours to 3 months)

  • Self-Exclusion Periods (6 months to 5 years)

  • Referral to support resources such as ConnexOntario

We urge players to never gamble under the influence, when feeling distressed, or in an attempt to recoup losses.

11. Intellectual Property

All content on our platform, including games, logos, designs, and software, is protected by international copyright and trademark laws. Players may not reproduce, distribute, or use any of this intellectual property without written permission from Captain Cooks Casino or its licensors.

12. Amendments and Legal Jurisdiction

Captain Cooks Casino reserves the right to update these Terms and Conditions at any time. Players will be notified via email, and updates will take effect 7 days after notification.

These Terms shall be governed by the laws of Ontario and Canada. Legal disputes will be settled in the courts of Ontario, unless resolved through our internal or regulatory dispute resolution mechanisms.