Captain Cooks Casino – Responsible Gambling Policy (Canada)

At Captain Cooks Casino, we are committed to ensuring that all of our players in Canada enjoy a safe, controlled, and enjoyable gaming environment. We believe that gambling should always be treated as a form of leisure, not a means of financial gain or an escape from personal issues. Our Responsible Gambling Policy outlines clear guidelines, player protection tools, and support resources to promote healthy gambling habits and minimize the risk of gambling-related harm.

Gambling as Entertainment – Not a Solution

Gambling is designed to be an entertaining and recreational activity. However, for some individuals, gambling can become problematic. To help you enjoy your experience at Captain Cooks Casino responsibly, we strongly encourage all players to consider the following key principles:

Set a budget: Decide in advance how much money and time you can afford to spend and stick to it.
Don’t chase losses: Trying to win back lost money often leads to larger losses and increased stress.
Be aware of your time: Monitor how long you are playing and take regular breaks to keep things in perspective.
Keep balance: Maintain a healthy balance between gambling and other activities such as work, exercise, and family life.
Avoid emotional play: Never gamble when feeling upset, depressed, anxious, or under the influence of alcohol or drugs.
Understand the odds: Remember, casino games are based on chance—there are no guaranteed wins or foolproof strategies.

Myths & Misconceptions About Gambling

Many players fall into the trap of believing common gambling myths, which can lead to poor decision-making. Let’s set the record straight:

Myth	Reality
“My luck will turn around soon.”	Gambling outcomes are random—there is no guarantee you’ll win.
“If a slot hasn’t paid out, it’s due for a win.”	Each spin is independent; past results don’t affect future ones.
“I can use a system to beat the game.”	No system or strategy can override the house edge.
“Playing multiple games at once will increase my chances.”	Spreading yourself across more games increases risk, not returns.

Recognizing these misconceptions is an important step toward maintaining responsible play.

Self-Assessment: Are You at Risk?

Not sure whether your gambling is becoming problematic? Take a moment to reflect on your habits:

Do you feel the need to gamble with increasing amounts of money?
Have you lied to loved ones about your gambling?
Do you gamble to escape stress, loneliness, or boredom?
Have you tried unsuccessfully to stop gambling?

If you answered “yes” to any of the above, we recommend taking our quick self-assessment quiz and seeking guidance through trusted resources like ConnexOntario.

ConnexOntario provides 24/7 confidential support for Ontarians facing issues with gambling, alcohol, drugs, or mental health.

Player Protection Tools

Captain Cooks Casino offers a suite of responsible gambling tools to help Canadian players maintain control:

Login Duration Limits

Set daily, weekly, or monthly time limits on how long you can be logged in.
Limits can be activated via the casino software or by contacting our support team.
Increases or removals of limits require a 24-hour cooling-off period to prevent impulsive decisions.

Loss Limits

Choose the maximum amount you’re willing to lose within a set period.
Available as daily, weekly, or monthly caps.
Adjustments upward will only take effect after 24 hours, ensuring you make thoughtful choices.

Deposit Limits

Control your spending by setting deposit ceilings.
Daily, weekly, and monthly deposit limits are available.
Any increase will not be immediate—giving you time to reconsider.

Take a Break Options

If you feel the need to pause your gambling activity without permanently closing your account, we offer flexible Take a Break periods ranging from:

24 or 48 hours
1, 2, or 3 weeks
1, 2, or 3 months

During this time, your account will be suspended from gameplay. To activate, simply contact support or apply the break via your account settings.

Self-Exclusion

If gambling has become problematic, we encourage you to consider Self-Exclusion—a more serious step that restricts access to your account for an extended period. Options include:

6 months to 5 years

Please note:

Once initiated, Self-Exclusion cannot be reversed.
We recommend discussing this with a support professional or contacting ConnexOntario before proceeding.
At the end of the exclusion period, your account will not be automatically reinstated. You must make a formal request, which will be subject to internal review.

To ensure the effectiveness of your self-exclusion:

Avoid creating new accounts during your exclusion period.
Self-exclude from all other gambling operators where you hold accounts.

Protection of Minors

Captain Cooks Casino enforces a strict age policy in accordance with Canadian laws:

Only individuals aged 19 years or older are permitted to play.
All accounts are subject to identity and age verification checks.
Any play by minors is void, including winnings or promotions claimed.

Parents and guardians are encouraged to use internet filtering software such as Net Nanny or CYBERsitter to prevent underage access.

Our Commitment

Captain Cooks Casino is proud to be a part of the Casino Rewards Group, a network of operators that champions player protection, transparency, and ethical gambling standards.

We continually review our responsible gambling practices and policies to ensure alignment with Canadian standards and regulations. Player safety is our top priority, and we are committed to fostering a fair and enjoyable gaming environment for all.