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Captain Cooks Casino – Privacy Policy (Canada)

At Captain Cooks Casino, your privacy and the protection of your personal information are paramount. This Privacy Policy outlines how Apollo Entertainment Ltd (“we”, “us”, or “our”) collects, uses, discloses, and protects the personal data of our users (“you”, “your”, “player”) in accordance with Canadian laws and the operational standards of iGaming Ontario.

This policy complies with:

  • The Personal Information Protection and Electronic Documents Act (PIPEDA)

  • The Freedom of Information and Protection of Privacy Act (FIPPA) (Ontario)

  • O. Reg. 722/21 under the Alcohol and Gaming Commission of Ontario Act, 2019

By registering an account or using our Services, you consent to the collection and use of your personal data as described in this Privacy Policy.

1. About Us

Captain Cooks Casino is operated by Apollo Entertainment Ltd, a company based in Malta, and operates as a regulated internet gaming operator under the jurisdiction of iGaming Ontario. Our operations are legally bound to comply with the AGCO’s regulatory framework and Canadian privacy standards.

2. What Information We Collect

We may collect, store, and process the following types of personal information:

  • Identity details: Full name, date of birth, gender, and government-issued ID

  • Contact information: Mailing address, email address, phone number

  • Financial information: Credit/debit card details, banking information, e-wallet credentials

  • Account activity: Deposits, withdrawals, gameplay history, login records

  • Technical data: IP address, device ID, browser type, geolocation, cookie identifiers

  • Communication history: Emails, chat transcripts, call recordings with customer support

  • Documents for verification: Proof of address, identity, and financial instruments

  • Marketing and preference data: Opt-in choices, promotional interactions

We only collect personal information directly from you when you:

  • Register for an account

  • Make a deposit or withdrawal

  • Interact with our customer support team

  • Use the website, games, or promotions

  • Participate in any responsible gambling feature

3. How We Use Your Information

We process personal information for the following purposes:

A. Account Management and Service Delivery

  • Creating and managing your account

  • Verifying your identity and age

  • Processing financial transactions

  • Providing technical and customer support

B. Legal Compliance

  • Fulfilling obligations under AML, PIPEDA, FIPPA, and AGCO licensing rules

  • Cooperating with iGaming Ontario for regulatory reporting

  • Monitoring for signs of fraud, money laundering, and responsible gaming violations

C. Marketing and Communications

  • Sending promotions (email, SMS, push notifications) with your explicit consent

  • Allowing you to manage or opt-out of promotional messaging via account settings

  • Notifying you of important service or policy updates

D. Personalisation and Analytics

  • Analysing gameplay to improve user experience

  • Recommending games or promotions based on activity and preferences

  • Tracking user interactions through cookies and internal analytics

E. Profiling and Automated Decision-Making

  • Detecting abnormal behaviour or bonus abuse

  • Enabling responsible gambling features

  • Enforcing wagering limits or login time alerts

4. Disclosure of Information

Your personal data may be shared with:

  • iGaming Ontario and AGCO as required by law

  • Third-party service providers: payment processors, identity verification platforms, fraud prevention vendors, marketing agencies, IT partners

  • Legal authorities or regulators when mandated by subpoena or legal process

  • Successors in title: if Apollo Entertainment Ltd. is acquired or merged with another company

All third parties are contractually required to safeguard your data and use it only for authorised purposes in line with Canadian privacy laws.

5. Data Storage and Retention

We retain personal information:

  • For as long as your account remains active

  • To comply with legal retention periods (e.g. AML requires 5 years minimum)

  • Indefinitely in some circumstances (e.g. self-exclusion or fraud-related incidents)

When no longer necessary, data will be securely deleted or anonymised in compliance with PIPEDA.

6. Data Security Measures

Captain Cooks Casino implements robust safeguards to ensure your personal information is protected:

  • Technical measures: SSL encryption, multi-factor authentication, firewalls, secure servers

  • Access controls: Employee data access is strictly role-based and logged

  • Incident response: Breach protocols, timely reporting to iGaming Ontario, and player notification if required

You are responsible for keeping your password and account credentials confidential. If you suspect your credentials have been compromised, please update them immediately and notify our support team.

7. International Data Transfers

Your data may be processed outside Ontario or Canada (e.g. in Malta or the EU) by service providers. Where international transfers occur:

  • We ensure contractual safeguards are in place to meet Canadian privacy standards

  • Third parties must adhere to confidentiality obligations and use restrictions

8. Cookies and Tracking

Our website uses cookies for:

  • Session management (login state, language settings)

  • Security (fraud detection)

  • Personalisation (content recommendations)

  • Affiliate tracking and analytics

9. Your Rights Under Canadian Law

You have the right to:

  • Access your personal data

  • Request correction of inaccurate or outdated information

  • Withdraw consent for marketing communications

  • Request deletion of personal data (subject to legal obligations)

All requests will be handled within 30 days, unless a delay is justified and communicated. Requests can be sent to our Privacy Officer via:

[email protected]

10. Privacy and Minors

Captain Cooks Casino is strictly 19+. We do not knowingly collect information from minors. If a minor has registered in error, their account will be closed, data deleted, and the incident may be reported to the relevant authorities.

11. Contacting the Privacy Officer

If you have questions or concerns about this Privacy Policy, or if you wish to file a privacy-related complaint, please contact our Privacy Officer:

Apollo Entertainment Ltd
8, Villa Seminia, Suite 2, Sir Temi Zammit Avenue, TA’ XBIEX XBX 1011, Malta
 Email: [email protected]

Unresolved complaints may be escalated to iGaming Ontario.

12. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect:

  • Legal and regulatory changes

  • Changes to how we use your personal information

  • Updates to our business model or technology

Material changes will be announced on our homepage or emailed to registered players. Continued use of Captain Cooks Casino following such notification will be deemed acceptance of the updated terms.