Captain Cooks Casino – Fair Play Commitment

At Captain Cooks Casino, we take fair play seriously. As one of Canada’s most trusted online gaming destinations, we are committed to ensuring that every game you play is fair, transparent, and held to the highest standards of integrity. We want our players to enjoy the thrill of gaming with complete confidence, knowing that they are participating in a safe and genuinely random gaming environment.

Independently Certified Random Number Generator (RNG)

Every outcome at Captain Cooks Casino is determined by a Random Number Generator (RNG)—a core component of online gaming fairness. Our RNG is not only regularly tested but also independently reviewed by accredited third-party auditors to ensure it is completely unbiased and free from manipulation.

We partner with eCOGRA (eCommerce and Online Gaming Regulation and Assurance), one of the most respected and internationally recognized agencies for online casino auditing. eCOGRA rigorously tests our RNG software to confirm that:

Game outcomes are 100% random and fair.
Long-term payout percentages are consistent with expected probabilities.
Systems are secure and cannot be tampered with.

Transparency Through Player Tools

We believe that transparency is key to building trust, and we empower our players with the tools they need to monitor their own gameplay:

PlayCheck – Game History Monitoring

The PlayCheck feature allows all registered players to review detailed records of their gameplay. This includes:

A complete log of wagers, wins, and losses
Timestamps for each session
Individual bet histories for specific games

Available directly within the casino software, PlayCheck provides full insight into your activity, helping you stay in control of your gaming habits.

Transaction History – Secure Financial Tracking

Managing your funds is just as important as tracking your gameplay. Our Transaction History tool allows players to monitor all deposits, withdrawals, bonuses, and promotional credits in real time. Whether you’re using Interac, Visa, Mastercard, or eWallets like PayPal, every transaction is clearly documented for your peace of mind.

Both PlayCheck and Transaction History are available 24/7, ensuring you always have access to your personal records, just a few clicks away.

Beyond Land-Based Casino Standards

Unlike land-based casinos, where monitoring personal wagering and transaction records can be challenging, Captain Cooks Casino offers unprecedented access to data transparency. You don’t need to request paper reports or ask casino staff—our platform places control directly in your hands. With our tools, you can:

Review your gambling behaviour
Monitor your financial activity
Make informed decisions about your gaming habits

This level of control and fairness is one of the major advantages of choosing a regulated, responsible Canadian online casino like Captain Cooks.

24/7 Support for Fair Play Inquiries

If you ever suspect an error, technical glitch, or unexpected outcome in a game, or simply wish to review a particular wager, our Support Centre is available 24 hours a day, 7 days a week. Our experienced support team is trained to resolve issues quickly and professionally, and can provide:

Detailed breakdowns of your game history
Clarification of game mechanics and rules
Help navigating PlayCheck and Transaction History tools

Whether you’re playing from Ontario, British Columbia, Alberta, or anywhere else in Canada, we are here to support your fair and responsible play.

Our Guarantee to You

At Captain Cooks Casino, we guarantee fair play across all games, including:

Online Slots
Table Games (Blackjack, Baccarat, Poker)
Live Casino Experiences
Progressive Jackpots

All our games operate under strict regulatory oversight and are hosted on platforms licensed and regulated by the Kahnawake Gaming Commission and other recognized bodies.

Your trust is important to us. That’s why we go above and beyond industry standards to ensure a fair, transparent, and enjoyable online gaming experience for every Canadian player.